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Careers at Well Done

Well Done provides employees with the opportunity to achieve and succeed through regular performance discussions, and we recognize and reward employee achievements and performance. We also give our employees the opportunity to further their knowledge and skills through training and further career development opportunities.

For general employment inquiries please complete our application form. All applicants will be contacted in due course.

Please note: A lack of resume may disqualify your application. An email address is mandatory.

Contact Centre Operators

Apply Now Location: Melbourne • Date Posted: May 2012 • Type: Casual
  • Previous contact centre experience highly desirable
  • Flexible hours, 20-30 hours per week negotiable
  • Answering a diverse range of calls and helping the organisation to grow
  • Convenient location near Mitcham Victoria

Job summary

The CCT (Contact Centre Trainee) position is required to be able to answer calls identified as short message or simple queue level in a timely professional manner following the on-screen instructions. This CCT position will receive ongoing training and assistance to be able to progress to a CCO (Contact Centre Operator) Grade 1.

Summary of essential job functions

  1. Answer incoming calls on our clients behalf in a professional manner
  2. Follow on screen instructions accurately
  3. Record clients’ calls in an articulate and accurate manner
  4. Adherence to rostered shifts
  5. Log and report any issues during their shift via email to the appropriate department
  6. Adhere to Company’s Policies and Procedures
  7. Processing of orders following on screen directions
  8. Making appointment in diaries following on screen instructions.

Abilities required

  1. Ability to communicate within a team
  2. Demonstrated customer service and communication skills (written and verbal)
  3. Typing speed and accuracy
  4. Good listening skills
  5. General knowledge including geographical and cultural
  6. Staying calm under pressure
  7. Clarity of speech and professional telephone manner
  8. Familiarity with resourcing information using search engines
  9. Willingness to improve skills with on going training and on the job experience.

Accounts Receivable Clerk

Apply Now Location: Nowra, NSW • Date Posted: January 2012 • Type: Temporary
  • Minimum 2 years experience with accounts receivable
  • Able to process daily receipts, reconcile accounts and maintain a debtors ledger
  • MYOB Experience
  • Intermediate computer skills
  • Excellent verbal and written communication skills

Call Centre Operators

Apply Now Location: Adelaide SA • Date Posted: January 2012 • Type: Casual
  • 20-35hrs per week negotiable.
  • Weekend and afternoon/evening/overnight operators, flexibility essential.
  • Answering a diverse range of inbound calls.
  • Previous call centre experience highly desirable.
  • Ex-LINK:Q operators welcomed

LINKQ AGENTS wishing to remain in the Contact Centre Industry

Apply Now Location: Mitcham Victoria • Date Posted: November 2011
  • Casual and permanent positions now available
  • Previous contact centre experience highly desirable
  • Flexible hours
  • Convenient location

Contact Centre Trainees

Apply Now Location: Nowra, NSW • Date Posted: January 2012 • Type: Trainee

Excellent opportunity for school leavers or ambitious young persons, to join rapidly growing South Nowra company. You will undertake a traineeship leading to Certificate 3 in Customer Contact. You will learn to answer incoming calls from a wide variety of clients from basic message taking to after hours emergencies. Ideally you love customer service, have a good telephone manner with listening skills, good spelling, computer literacy, keyboard dexterity, but above all be keen to learn and progress.

Contact Centre Operators

Apply Now Location: Nowra, NSW • Date Posted: October 2011 • Type: Casual
  • 20-35hrs per week negotiable
  • Weekend and afternoon/evening/overnight operators, flexibility essential
  • Answering a diverse range of inbound calls
  • Previous contact centre experience highly desirable
  • Local Government experience highly desirable