eAlth is a complete practice management system. It supports secure patient notes, tracks surveys and referrals, provides a patient database, integrates with popular accounting software and has an excellent web calendar that filters views by practitioner or location.
Operators are trained in its use at all our Contact Centres.
Well Done is the FM Call Centre in Australasia for Emergense, a leading web-based FM management system. Unlike other FM systems that we have seen, this software is genuinely web-based and offers better management control and reporting for both call centres and the main users. Team Leaders can also monitor ETAs for multiple clients through a central log in, allowing us to defer manual escalation of a job logged by either client or the call centre until they are listed as overdue.
For more information about Emergense, please contact Corporate Intelligense direct on 1300 858 252.
Merit is a user notification tracking system that can be used under a range of circumstances, such as requests or actions becoming due, overdue, or changing in priority.
Applications: customer service, case management, events and bookings management, help desk and waste management
PhoneIT is a GPS technology platform. Software is available to GPS enable your existing Blackberry. Restricted use and normal mobile phone GPS enables devices are available as concealed devices to monitor cargo and asset operation and security.
Well Done has integrated PhoneIT GPS technology to allow their clients’ IP, voice and data alerts to come directly into our Customer Management Application communications platform to support staff welfare, asset and journey tracking services on our systems.