- Industries Served
- General Business
- Web Retail
- Sales and Marketing
- Legal and Professional
- Alternative Health
- Medical Services
- Tourism
- Local Government
- Council Services
- Government Agencies
- Facilities Management
- Telco and Technical
- Building and Trades
- Mining and Industry
- Shipping and Transport
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Facilities Management
Well Done supports a range of FM clients in business, government and the community sector. Outsourcing this kind of reception cover is usually much cheaper and more reliable than trying to cover it yourself after hours. A swift response can also save you money in repairs and even fines if a public nuisance is involved.
Roster Lookup, Escalation Support Service
Escalation support services are handled by senior staff at our Nowra Head Office 24x7x365.
Typically, you define your emergency or call out criteria and procedures and we look up rosters of staff and contractors on duty and escalate the call until some is reached that can take action as required. Non-urgent calls are a message is sent for further action on the next working day.
This can be handled entirely on our Customer Management Application with lookups to rosters, properties and contractors or where sufficient call volumes merits, we may log into your CRM to reduce overlap and duplication between your team and ours.
Although the primary purpose of your service with us may be to cover these emergency calls, other kinds of calls such as general reception support and message taking can also be provided within the one screen account with us, provided the greeting is the same and the call handling instructions are in place.
