Staff Welfare Systems
Well Done has developed and supports a full spectrum of staff welfare custom systems. These range from simple escalation response to GPS SOS alerts received through to sophisticated custom systems.
These systems are commonly used to support the safety of staff or contractors:
- Working alone (e.g. rangers, cleaners, doctors, tradespeople, truck drivers, health or community workers in the field);
- Working in remote locations (e.g. rangers, remote resource and infrastructure projects);
- Working in hazardous sites (e.g. heavy industry, building and infrastructure).
Mass evacuation support systems are also available for buildings for enterprises, branches or departments.
Where safety is not the focus, the purpose of the system may be shift monitoring to confirm that staff or contractors were working in a location at a time as stated.
Systems may have independent GPS time, place and date stamping of shifts as well, or support the reporting of OH&S incidents as they occur, 24x7.
We can also support monitoring of journeys (including whole fleets), and fixed or moveable physical assets.
Options Available
- Escalation response to emergency notifications by phone, SMS or PhoneIT GPS alert;
- Largely automated systems with the option of contact centre support;
- Systems intensively managed by senior contact centre staff;
- Monitoring with simple notification or full escalation support;
- Journey welfare support for individuals or groups (and changing combinations of both) on remote expeditions;
- Information encryption for commercially sensitive projects;
- Notification of top management, divisions, managers according to the location or severity of an incident or injury;
- Integration of your enterprise level mass evacuation system into a comprehensive Business Disaster Recovery support plan.
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Mass Evacuation Systems
This model was devised to meet new OHS requirements to evacuate large buildings during (increasingly common) power outages exceeding one hour. It also forms part of a large organisation’s disaster recovery plan in event of fire, acts of terrorism or other major incidents involving the safety of staff at their premises.
In large modern offices it is often a requirement that staff carry access passes at all times. To this we have added a Staff Welfare Hotline number and unique staff identifiers that they can use to call to:
- Receive updates on an incident and advice on if and when they can return to work;
- Report their safety using IVR selections that automatically update the welfare database;
- Select an option to speak with an operator.
Managers and authorised people may also contact us to change IVR messages, obtain status updates or contact details about staff they are responsible for, or broadcast SMS messages as appropriate.
Key benefits:
- OH&S - Your organisation can acquit its responsibilities at a modest cost;
- Productivity – for a low risk situation such as a power outage, you can notify your staff when they can return to work and reduce dislocation and down time;
- Effective Response – in a critical incident (e.g. fire or act of terrorism) the process frees up management during a crisis to respond to conditions on the ground.
There are many practical advantages. You don’t need a PC to access staff contact details - just call us to activate the system and change the incident messages. You can concentrate on identifying those at risk and establishing what is needed on site, whether this is finding out when power will return or coordinating emergency services personnel.
IVR automation allows us to process large call volumes in a short time frame without prior warning and focus on remedial steps to be taken such as outbound calling to check on the safety of those who have not reported in as safe.
You can set up your service with different levels of access to information. For example, a general news message could be played about an incident with restricted access options for staff to report their safety, speak to operators or obtain internal updates.
We can work with your IT and HR staff to schedule automatic updates of the database. Only the data that we require to contact your staff is compiled. Access to your database is restricted within our organisation on a needs basis and no identifying financial details are imported into our systems.
Business Disaster Recovery
While having a general reception service in place that can take your calls if your phone or IT systems are down is often referred to in our industry as a ‘disaster recovery’ service, so much more is possible when this is integrated into a comprehensive custom system.
Elements of your Business Disaster Recovery support service at Well Done may include:
- A staff communication platform that provides access to up to date contact information for all staff with flexible levels of access and authority within your management hierarchy; the ability to broadcast SMS or voice messages or deliver automated and operator assisted status updates to qualified individuals or groups; and outbound support as required;
- Physical systems supporting this plan comprise operator instructions for your service on our Customer Management Application (CMA) and integration of Asterix system IVR programming into the CMA and your custom staff welfare database;
- Contact support for your business – we can help keep you in touch with clients, contractors, suppliers, media and the general public and add call handling protocols for different call types;
- Back Office support – as required. This may take the form of outbound customer service follow up, live chat or routine website enquiries response, or simple data entry while you get your people, systems, or premises back to business as usual.
We would be pleased to consult with you about your enterprise’s requirements and develop a custom system to your specifications.
PhoneIT GPS technology
Well Done has integrated PhoneIT IP, voice and data so that we can receive your GPS alerts directly into our CMA and follow your response protocols.
We selected PhoneIT GPS because of the outstanding range of monitoring applications that this technology supports. All devices are sold and provisioned by PhoneIT. Well Done makes no commissions on their sale or use.
This technology combined with your staff welfare service or escalation service at Well Done can support a very wide range of situations and protocols.
For example –
Shift Monitoring
Full service GPS enabled mobile phones and basic restricted use OH&S models are available with pre-programmable buttons to set off panic alerts, or automatically notify us of the START and END of a shift with a GPS location, time and date stamp. These updates can be automatically imported into your database application at Well Done.
Depending on your instructions, contact centre supported notification or escalation can be automatically triggered if the scheduled report is overdue.
Out of area alerts
Where workers are in an area outside mobile coverage, contact centre follow up can be triggered if the scheduled safety report is not made.
Journey Monitoring
PhoneIT AVL technology can monitor fleet vehicle movements and engine operation on their website. You can set alerts if a vehicle has not moved for a set time; has gone out of area coverage and not returned within a set time; or the shock sensor sends a Man Down alert in case of an accident.
Well Done can provide contact centre support for your alerts but fleet managers can also monitor a wide set of indicators on the PhoneIT website to analyse driver behaviour, claim diesel rebates and schedule maintenance.
Asset Monitoring
Major assets like trailers, containers or bull dozers may be moved or used without your knowledge, and end up lost or stolen. PhoneIT technology supports the following applications:
- Location and operation of fleet vehicles or working plant;
- Our of area alerts or remote immobilisation of moveable assets subject to unauthorized use;
- Detailed reporting of engine, plant or pump usage available with AVL devices;
- BloQ devices for covert tracking of cargo and fixed assets
MyTrak software to GPS enable existing Blackberries in use are also available.
For more information, please view our brochure or contact PhoneIT direct at www.phoneit.com.au
