Common support lines used by Council clients include:
A growing epidemic within many local councils. Our service offers a 1300 number with around the clock monitoring of all resident calls.
When it rains, many people can be inconvenienced and require information immediately, for example, about whether playing grounds are open. Our wet weather line offers an inbound information service as well as SMS broadcasts to sporting groups and other affected parties.
Disaster and business continuation plans
In event of a natural or man-made disaster, does your call centre have a recovery and continuation plan? A 1300 number anchored at Well Done is an excellent option for business continuance and a central point for staff information in the event of technological failure or dislocation.