Careers
Become a star in our team.
From Start to Success
Where every role leads to opportunity
It takes a team to deliver outsourced contact centre customer services.
In our 24x7 call centre operations we employ agents, senior agents and site support, call centre supervisors, and operations support staff responsible for quality assurance, agent training, and workforce management. We also employ people in our client services support, ICT, accounts, sales, communications and management.
We provide valuable services to our clients’ customers and look for common sense, a positive attitude, and life experience in addition to standard customer service skills in recruitment for all roles and positions.
It is also interesting work; our staff gain insight into how many industries work and develop transferable skills. Significant and on-going training is provided and there is opportunity for career progression.
Contact centre work offers considerable flexibility for many, and we employ people across a range of ages and personal circumstances. Our workplaces are culturally diverse and inclusive.
Specialist roles will be advertised from time to time. For general contact centre employment inquiries please use our Contact form. All applicants will be contacted in due course.
Onboarding Journey
Starting strong and growing together
At the heart of our contact centre is a seamless onboarding process designed to empower new hires. From your first day, you’ll receive all the training and tools necessary to hit the ground running. Our onboarding program is a combination of hands-on learning, interactive workshops, and team-building exercises, ensuring you feel supported every step of the way.
You’ll be introduced to our systems, processes, and company values through a structured yet flexible program. We believe in making sure every new team member understands not only their role but also how their contribution plays a vital part in delivering exceptional service to our clients.
Our goal is to ensure that you are not just prepared for the role but are set up for long-term success. With continuous feedback, regular check-ins, and mentorship, you’ll always know how you're doing and where you can grow within the company.
Life on the Floor
A day in the life of a contact centre agent
Imagine being at the centre of action where no two days are alike. Whether you’re managing customer inquiries, solving complex problems, or providing support to our clients, every moment offers a chance to make a meaningful impact. Life on the floor is dynamic, fast-paced, and ever-changing, making it a truly exciting place to work.
Our agents enjoy an open and inclusive environment, where teamwork is crucial. You’ll work alongside colleagues who are just as passionate about delivering top-notch service as you are. There’s always someone to turn to for help, and collaboration is the key to achieving success.
We also understand the importance of work-life balance, which is why we offer flexible shifts and a supportive atmosphere that values your well-being. Whether you’re on the phone or behind the scenes, your time here is valued, and we strive to make each workday fulfilling.
Training & Growth
Learning and evolving with every call
We don’t just stop at onboarding—we believe in continuous improvement. As a member of our team, you'll have access to ongoing training opportunities that help you develop your skills, enhance your capabilities, and stay ahead in an ever-evolving industry.
Our training programs cover everything from product knowledge to communication strategies, and are tailored to suit different learning styles. You’ll be encouraged to take part in workshops, certification programs, and leadership development courses that are designed to elevate your career.
Career progression is at the core of our training philosophy. Whether you’re aiming for a team leader position or exploring other leadership roles, you’ll find ample opportunities to grow within the company. We invest in your future because we know that your success is tied to ours.
Performance Matters
Recognizing hard work and excellence
In a contact centre, every interaction counts. That’s why we place a strong emphasis on performance and consistently acknowledge the hard work of our team. Our performance metrics are designed not only to measure success but to guide you towards achieving your personal best.
Our training programs cover everything from product knowledge to communication strategies, and are tailored to suit different learning styles. You’ll be encouraged to take part in workshops, certification programs, and leadership development courses that are designed to elevate your career.
Career progression is at the core of our training philosophy. Whether you’re aiming for a team leader position or exploring other leadership roles, you’ll find ample opportunities to grow within the company. We invest in your future because we know that your success is tied to ours.
Agent Stories
Real experiences, real impact
I enjoy talking and interacting with new customers every day. A simple and genuine smile can make all the difference.
Jayden Chu
These are just a few of the many inspiring stories from our agents. Each person's journey is unique, but one thing they all share is the pride of knowing they make a real difference in our customers' lives. Whether it's solving a problem, offering support, or simply providing a listening ear, every agent's story is a testament to the value they bring to the team.
Start Your Journey
Your future in customer experience starts here
Embark on a career where every interaction shapes a better customer experience and every effort is valued. At our contact centre, we believe in nurturing talent, celebrating growth, and providing opportunities for you to shine. Whether you're new to the industry or looking to take the next step, we offer a supportive environment that equips you with the skills and confidence to succeed.
Ready to take the first step? Apply Now and start building your future with us today.