About Us
Australian 24x7 Network
Well Done is an Australian contact centre support specialist. Our Network operates 24x7 with call centres in Melbourne, Adelaide, and Nowra. From simple virtual reception to complex, critical services, we assist clients in business and government across many industries. Our range of telephone answering services can help. Our range of telephone answering services can help.
24x7 Support
Our contact centres operate around the clock to ensure you're always supported, day or night.
Nationwide Presence
With centres in Melbourne, Adelaide, and Nowra, our network covers key regions across Australia.
Client-Focused
We serve a wide range of clients in business and government, tailoring solutions to meet diverse needs.
Flexible Services
From simple virtual reception to complex services, our solutions scale with your business requirements.
Clients
Hours Of Support
Workers
Our Capabilities
What can you expect from your Well Done Contact Centre?
1300/1800 Numbers
Enhance your business presence with professional 1300 and 1800 numbers, fully supported by our team.
Virtual Reception
Let our professional virtual receptionists handle your calls with a friendly, seamless experience for callers.
Outbound
From customer follow-ups to scheduled campaigns, our outbound services drive engagement and results.
WebAssist
Our WebAssist service supports your website visitors in real time with chat, lead capture, and more.
Escalation Support
We provide urgent issue escalation pathways for critical services, ensuring swift, reliable action.
Corporate Services
Tailored communication solutions for corporate and government clients, designed for scale and professionalism.
Core Strengths
Discover the key features that set Well Done Contact Centre apart—designed to support your business around the clock with reliability, flexibility, and care.
Virtual Reception
This is the foundation block for business Customer Service. It can handle business hours overflow, after hours or 24x7 answering of your main line. Sales and general enquiries, switchboard transfers, messaging for individuals, project lines and more can be handled on a Virtual Reception service.
Tell Me More
Build the services you need!
Beyond a Virtual Reception service for your business, there are additional service elements and levels of service scope that can be added to meet your brief. Our Client Services Team will assist as your business grows and changes.
Tell Me MoreExperience Counts
Contact centre support for businesses of all types, sizes and industries.
Client Stories
Discover how our contact centre solutions have made a real impact on the businesses we serve. From improving customer satisfaction scores to scaling support during high-demand periods, our clients share their experiences partnering with us. These stories highlight the trust, collaboration, and measurable results that define our relationships—and why so many choose to grow with us, year after year.
Deb
Director of NSW Ministry of Health
Thank you for the consistently reliable service your company has provided over a number of years.
Vanessa
Reporting Manager of Transport for NSW
The Well Done Call Centre provides a 24-hour community enquiries and complaints line for community and stakeholders for the Parramatta Light Rail Stage 1 project. Staff are responsive and follow up as required. This service is invaluable for the success of our projects and it is a pleasure working with the team at Well Done.
Sharon
Aged Care Manager of Carers ACT
We cannot thank you enough for all your hard work answering our after hours line.
Matthew
Customer Service Manager of Port Macquarie Hastings Council
Thank you for the work that you do - our community find it seamless. People think you are us!
Dr Benjamin Norris
Hand Injury Centre
The service has been fantastic [it] has worked well for my business for many years.
Reach Us Out
We would love to hear from you