This is our general reception service. Even if our main work is simply to take a message for you, if differs from a passive message service in that it offers exceptional flexibility in your call handling.
We can answer frequently asked questions and intelligently screen your calls in a variety of ways:
- By time (business hours/after hours)
- By type (function or department)
- By person (Messaging to an individual, department or branch)
- By urgency (we may send an SMS or email or warm transfer calls)
Systems can also be developed to handle reception arrangements for large organisations on more complex service levels.
The Live Call Answering Service is often used for sales enquiry capture and tracking responses to marketing campaigns.
We can answer your calls all the time, after hours, or whenever your lines are busy during business hours. Many of our clients find the service handy when they are short-staffed or need to hold staff meetings, too.
With virtual support you pay for assistance when you need it 24x7 without the overheads, minimum shift requirements or loadings associated with employing additional staff to meet peak loads or answer calls after hours.
We can also do something that a staff member cannot do alone – answer multiple calls at once!